CONGRATULATIONS ON YOUR NEW Pecan Square HOME!
We know life can be hectic when moving, so here is some useful information to help make the process a little easier.
FOR YOUR HOME SERVICE NEEDS
Atmos: Gas: 888.286.6700
CoServ: Electric: 940.321.7800
Internet: Frontier: 844-660-0648; set up new internet service a minimum of 30 days prior to close telling the customer service agent it is in the Justin service area/Pecan Square HOA.
Justin Post Office: 940-648-3184, 120 W. 5th Street, Justin, TX
Community Zip Code: 76247
Water/Sewer: Town of Northlake: https://www.town.northlake.tx.us/409/Start-A-New-Service---Residents
HomePro Technologies: 972-245-5777 EXT x422
Trash: Waste Connections provides trash service to the community through the Town of Northlake. When you order your water service, trash service is included. Wednesday is trash and recycling service.
Mailbox Keys: You will set up a convenient time to pick up your mailbox keys, usually 24-36 hours after closing. Call or email Heather at the Greeting House to arrange to pickup your keys.
Email: heather.swartwood@fsresidential.com.
Water/Street/Sewer Issues: No water in your home, street or sewer issues: Call the Town of Northlake, during regular business hours, Monday-Friday 8 am-4 pm, please call 940-648-3290. After hours and on weekends, residents should call 972-943-4981.
Residential Portal: The Pecan Square HOA website is: www.pecansquarehoa.com. This site provides a wealth of useful information, including rental forms for the various amenities, Association Documents, meeting minutes and the events calendar. You can also check your account balance and review other property information through our web-based, proprietary software called Connect. Set up your account at https://pecansquare.connectresident.com/.
New Homeowner Key Appointments
Please contact Heather Swartwood via email heather.swartwood@fsresidential.com to schedule all new homeowner & tenant amenity fob & mailbox key appointments.
If you are buying an existing home, we will need to verify residency with a copy of your closing paperwork. If you are leasing a home, we will need to verify residency with a copy of your lease agreement.
All key appointments are scheduled on Tuesdays, Wednesdays & Fridays from 10am to 4pm with the last appointment being 3:30pm. At that time, we will also walk you through our HOA Facebook page and Pecan Square Life app. We also have weekend availability on Saturdays 10am to 5:30pm & Sundays 12:00pm to 5:30pm.
Front Yard Maintenance Homes
For all emergencies call 911
FOR YOUR PUBLIC SAFETY
Denton County Alert
Please sign up for Denton County Alert to receive timely and critical messages to your choice of communication method including; landline, cellular, text, E-Mail, and TTY devices.
Emergency Service: Police, Fire, EMS-Call 911
Denton County Sheriff’s Office: 940.349.1600 (non-emergency)
YOUR HOA MANAGEMENT COMPANY
FirstService Residential
14951 N. Dallas Parkway, Sixth Floor, Dallas, TX 75254
General Manager, Mark Pacheco
mark.pacheco@fsresidential.com
214.558.6905
Assistant General Manager, Christopher Gruber
heather.swartwood@fsresidential.com
214.769.1078
Greeting House/HOA Administrative Offices
Phone: 214.769.1078; 2701 N. Market Square, Northlake, TX 76247
FirstService Residential Customer Care Center 24/7
214.871.9700
Monday - Friday 9am - 5pm contact the General Manager for issues; after hours and weekends or emergencies, please contact Customer Care Center number above.